My package arrived damage, what to do?

All our finished goods are meticulously packaged with heavy-duty packaging components to ensure safe delivery. However, accidents do happen that are beyond our control during transport process especially during peak seasons. If your package arrived damaged, please notify us within 48 hours and provide photos depicting the physical damage. Once we have reviewed the photos


What are your Shipping Costs?

Local pickup (London, Ontario) - Free Nationwide Ground shipping - Orders less than $149: $16 - Orders greater than $149: FREE Nationwide Express shipping – Contact us for quote Note: If your order is over $149 you will not be charged for the ground shipping service however, an extended area surcharge may be imposed by


Backorder Shipments

Occasionally stock items may be temporarily out of stock. You will be advised by our customer service department and provide you with an approximate delivery date. We do not allow backorders. If you order contains an out-of-stock item, all items will ship together when the item becomes available. If you would like your items to


Changing your Shipping Address

Changes to the shipping address can be made within 24 hours of placing your order. If a change is made, we will send you confirmation by email. If you need to make an address change after the 24-hour cut-off or after the package(s) have been shipped. Please be aware that the shipping companies charge us


Shipping Timelines

Once your order has been shipped from our facility, you will receive tracking number from the courier.  Transit times will vary depending on which part of Canada the package is going to however, if you refer to your tracking email it will provide the most accurate delivery timelines. Local pickups in London, Ontario are available. 


Production Timelines

Rush service – Please email us your print requirements Standard service – Usually 5-7 business days depending on production schedule. Holiday season Cut-off Date: December 10th 2021 During this time of year, we receive very high order volumes. While we do our utmost to stay within our average production time frame, it will most likely take longer to produce


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