Production and Shipping Information
Production Turnaround Time
Rush Orders (Rush fees apply)
Orders processed and produced in 1-2 business days (Rush fees apply).
Standard (Non-rush) Orders
Average production time is 5-7 business days.
Please note due to higher than normal order volumes during this time of the year, we usually require additional production time. We encourage our customers to place your orders as earlier as possible and or inquiry about our Express shipping services. However, be assured we will do out utmost to get your order produced and shipped as soon as possible.
Rural Deliveries & Service Fees
Our free ground service covers all delivery costs associated with your order with the exception of rural delivery surcharges. UPS (our primary shipping carrier) charge an additional fee for deliveries to rural areas.
These fees are called "Extended Area Delivery Surcharges", these are generally identified by areas with postal codes containing 0's (i.e. K0H 1L0) and are deemed beyond their normal service area.
Surcharges vary by destination. These fees must the paid in full prior to production and shipping your order.
Ground Delivery Transit Times
We no longer ship with Canada Post! We ship your orders with UPS, Canpar, Dicom and locally based couriers. You will be provided with a tracking ID for each order/shipment. This will be sent to you by email, the notification includes the date the order was shipped, scheduled delivery time and a real-time tracking link.
Below is a transit map of Canada, which outlines the varying transit times for each province.