Production and Shipping Information
Production Turnaround Time
Rush Orders (Rush fees apply)
Orders processed and produced in 1-2 business days (Rush fees apply).
Standard (Non-rush) Orders
Average processing and production time is 3-4 business days or sooner depending on production schedule.
Please note due to higher than normal order volumes during this time of the year, our average production turnaround time may be extended. Be assured we will do out utmost to get your order produced and shipped as soon as possible.
Rural Deliveries & Service Fees
Our free ground service covers all delivery costs associated with your order with the exception of rural delivery surcharges. UPS (our primary shipping carrier) charge an additional fee for deliveries to rural areas.
These fees are called "Extended Area Delivery Surcharges", these are generally identified by areas with postal codes containing 0's (i.e. K0H 1L0) and are deemed beyond their normal service area.
Surcharges vary by destination. These fees must the paid in full prior to production and shipping your order.
Ground Delivery Transit Times
We primarily ship our goods with United Parcel Service (UPS Canada) however, we also ship with Canpar, Canada Post and locally based couriers. For every shipment, you will receive an email notification which includes the date the order was shipped, scheduled delivery time and a real-time tracking link.
Below is a transit map of Canada, which outlines the varying transit times for each province.