Privacy Policy
CANVASNDECOR.CA INC.
Effective Date: 2026-06-26
1. Introduction
This Privacy Policy describes how CANVASNDECOR.CA INC. (“Canvas n’ Décor,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our website at www.canvasndecor.ca (the “Site”) and all related products and services.
This Policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5, and Canada’s Anti-Spam Legislation (CASL), S.C. 2010, c. 23, as well as applicable provincial privacy laws. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.
We may update this Privacy Policy at any time. The “Effective Date” at the top of this page reflects the date of the most recent revision. Your continued use of the Site following any changes constitutes your acceptance of the updated Policy.
2. Accountability — Privacy Officer
Canvas n’ Décor is responsible for all personal information under its custody or control, including information transferred to third-party service providers for processing on our behalf. In accordance with PIPEDA Principle 1 (Accountability), we have designated a Privacy Officer who is responsible for our compliance with this Policy and applicable privacy legislation.
Privacy Officer Contact: CANVASNDECOR.CA INC. 155 East Beaver Creek Road, Suite 24-147 Richmond Hill, ON L4B 2N1 Phone: 437-370-1752 Email: [email protected]
Individuals may direct privacy-related questions, requests, or complaints to our Privacy Officer using the contact information above.
3. Purposes for Collecting Personal Information
In accordance with PIPEDA Principle 2 (Identifying Purposes), we identify the purposes for which personal information is collected before or at the time of collection. We collect personal information only for the following specific, legitimate purposes:
To process and fulfill orders for custom printed products
To produce, package, and arrange delivery of your order
To process payments securely through third-party payment processors
To communicate with you about your order status, shipping, and customer service matters
To respond to inquiries, questions, and support requests
To send marketing and promotional communications (only where you have provided consent — see Section 5)
To improve and personalize our website and user experience
To measure and evaluate advertising effectiveness
To maintain business records and comply with legal and regulatory obligations
To detect and prevent fraud, security incidents, or unauthorized access
To enforce our Terms of Use and protect our rights, property, and customers
We will not use personal information for any purpose other than those identified above without first obtaining your consent, unless required or permitted by law.
4. Information We Collect
4.1 Personal Information You Provide
We collect personal information that you voluntarily provide, which may include:
Full name
Email address
Phone number
Billing and shipping addresses
Company name, if applicable
Order details and purchase history
Images, photographs, logos, artwork, and other files uploaded for printing
Information submitted through contact forms or customer service inquiries
You may visit our Site anonymously. You may refuse to provide personal information, but doing so may prevent you from completing a purchase or using certain features of the Site.
4.2 Information Collected Automatically
When you interact with our Site, we and our third-party service providers may automatically collect certain technical information, including:
IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages viewed and time spent on our Site
Referring websites and search terms
Clickstream data and interactions with our Site
Cookie identifiers and similar tracking technology data
4.3 Uploaded Images and Artwork
When you upload images, photographs, logos, or other artwork, that content is used solely for purposes related to your order and customer service. By uploading content, you represent and warrant that:
You own the content or have obtained all necessary rights and permissions to use it; and
The content does not infringe upon the intellectual property or other rights of any third party.
Uploaded files may be retained for a reasonable period to facilitate order fulfillment, customer support, reorders, backup, and legal recordkeeping. We will securely delete uploaded files when they are no longer required for these purposes.
5. Consent
In accordance with PIPEDA Principle 3 (Consent), we obtain meaningful consent before or at the time we collect personal information, unless an exception applies under PIPEDA.
5.1 Express Consent
We obtain express (opt-in) consent for:
Sending commercial electronic messages (marketing emails, newsletters, promotions) — as required by Canada’s Anti-Spam Legislation (CASL)
Uses of personal information beyond the original purpose of collection
5.2 Implied Consent
We rely on implied consent for:
Collecting and using personal information necessary to fulfill a transaction you have initiated (e.g., processing your order, arranging delivery)
Contacting you about the status of an existing order or purchase
5.3 Withdrawing Consent
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, please contact our Privacy Officer at [email protected]. We will inform you of the implications of withdrawing consent before processing your request.
Please note that withdrawing consent to receive marketing communications will not affect your ability to place orders or receive order-related communications.
5.4 CASL — Commercial Electronic Messages
In compliance with Canada’s Anti-Spam Legislation (CASL):
We will only send commercial electronic messages (CEMs) to individuals who have provided express or implied consent as defined under CASL.
Every CEM we send will clearly identify Canvas n’ Décor Canada as the sender, include our mailing address (609 Consortium Court, London, Ontario N6E 2S8), and provide a working unsubscribe mechanism.
Unsubscribe requests will be honored within 10 business days, as required by CASL.
To unsubscribe from marketing emails, use the unsubscribe link in any email we send, or contact us directly at [email protected].
6. Limiting Collection
In accordance with PIPEDA Principle 4 (Limiting Collection), we collect only the personal information necessary for the purposes identified in Section 3. We do not collect personal information indiscriminately or for unspecified future use.
7. How We Use Your Information
We use personal information strictly for the purposes described in Section 3. Specifically:
7.1 Order Processing and Fulfillment
Personal information provided when placing an order is used solely to process, produce, and deliver that order and to provide related customer service.
7.2 Payment Processing
Payments are processed securely through Stripe.com. We do not store complete payment card information on our servers. Payment information is collected, processed, and stored by Stripe in accordance with their privacy and security practices. For more information, please review the
Stripe Privacy Policy: https://stripe.com/privacy
7.3 Email Communications
We use your email address to send order confirmations, shipping notifications, and customer service responses. Marketing emails are sent only with your express or implied consent, as described in Section 5.4.
7.4 Website Improvement
Aggregated and anonymized usage data may be used to improve our Site, products, and services.
7.5 Advertising and Analytics
We use third-party analytics and advertising services, including Google Analytics, Google Ads, and Meta (Facebook) Pixel. These services use cookies, pixels, and similar technologies to collect information about your interactions with our Site, such as:
IP address and device information
Pages viewed and referring websites
Ad interactions and conversion activity
This data helps us understand website performance and deliver more relevant advertising. These third parties collect information directly from your browser or device in accordance with their respective privacy policies.
8. Cookies and Tracking Technologies
Our Site uses cookies, pixels, and similar technologies to maintain website functionality, remember preferences, measure traffic, and support advertising. In accordance with PIPEDA’s meaningful consent requirements:
Essential cookies necessary for the Site to function are placed automatically.
Non-essential cookies (analytics, advertising, personalization) are placed only where you have provided consent through your browser settings or a cookie preference tool.
You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our Site.
9. Disclosure of Personal Information
In accordance with PIPEDA Principle 4.1.3, we do not sell, trade, or rent your personal information to third parties. We may disclose personal information only in the following circumstances:
9.1 Service Providers
We may share personal information with trusted third-party service providers who assist us in operating our business, subject to contractual obligations that restrict their use of your information to providing services on our behalf:
Payment processing providers (e.g., Stripe)
Shipping carriers and delivery services
Website hosting and cloud service providers (e.g., InMotionHosting)
Analytics and advertising service providers (e.g., Google, Meta)
Technology providers involved in website functionality and order fulfillment
9.2 Legal Requirements
We may disclose personal information when required by law or when we have a good-faith belief that disclosure is necessary to:
Comply with a legal obligation or valid legal process
Respond to lawful requests from governmental or regulatory authorities
Protect our rights, property, or business operations
Prevent fraud or security incidents
Protect the safety of our customers or the public
9.3 Aggregated Information
We may share aggregated, anonymized demographic or usage information that cannot reasonably be used to identify any individual with our business partners and advertisers.
10. Cross-Border Transfer of Personal Information
Canvas n’ Décor is a Canadian company. However, some of our third-party service providers — including Stripe, Google, Meta, and InMotionHosting — operate in the United States and other countries outside Canada.
In accordance with PIPEDA Section 4.1.3, we advise you that when personal information is transferred to service providers in other jurisdictions, it may be subject to the laws of those jurisdictions, including laws that permit disclosure to government authorities without your knowledge or consent. We take reasonable contractual and technical measures to ensure that personal information transferred to third parties receives comparable protection.
By using our Site and providing personal information to us, you acknowledge that your information may be transferred to and processed in jurisdictions outside Canada, including the United States.
11. Limiting Use, Disclosure, and Retention
In accordance with PIPEDA Principle 5, we retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:
Fulfillment and support of orders
Business and accounting records
Processing returns, disputes, or chargebacks
Facilitating customer reorders
Meeting legal and regulatory obligations
Enforcing our agreements and protecting our business interests
When personal information is no longer required for these purposes, we will securely destroy, delete, or anonymize it using reasonable and appropriate methods.
12. Accuracy of Personal Information
In accordance with PIPEDA Principle 6 (Accuracy), we strive to ensure that personal information we use or disclose is accurate, complete, and up-to-date. If you believe that the personal information we hold about you is inaccurate or incomplete, you may request a correction as described in Section 14.
13. Safeguards
In accordance with PIPEDA Principle 7 (Safeguards), we implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, modification, or disclosure. These measures include:
Secure socket layer (SSL/TLS) encryption for data transmitted through our Site
Access controls limiting personal information to authorized personnel
Secure hosting through InMotionHosting (www.inmotionhosting.com)
Secure payment processing through Stripe.com
While we take reasonable precautions, no security system is impenetrable. We cannot guarantee absolute security of personal information transmitted over the internet.
14. Breach of Security Safeguards
In accordance with the Breach of Security Safeguards Regulations under PIPEDA (in force November 1, 2018), in the event of a breach of security safeguards involving personal information under our control that creates a real risk of significant harm to an individual, we will:
Report the breach to the Office of the Privacy Commissioner of Canada (OPC) as soon as feasible;
Notify affected individuals as soon as feasible; and
Maintain records of all breaches of security safeguards for a minimum of 24 months.
15. Your Privacy Rights
In accordance with PIPEDA Principles 8 (Individual Access) and 9 (Challenging Compliance), you have the following rights regarding your personal information:
15.1 Right to Access
You may request access to the personal information we hold about you. Upon a written request, we will provide:
Confirmation of whether we hold personal information about you
A description of the personal information we hold
An account of how that information has been or may be used
A list of third parties to whom the information has been disclosed
We will respond to access requests within 30 days of receipt. If we cannot provide access within 30 days, we will notify you of the reason for the delay and the extended timeline, as permitted by PIPEDA.
In certain circumstances, we may be unable to provide access (e.g., where disclosure would reveal third-party personal information, or where prohibited by law). In such cases, we will explain why access is being denied.
15.2 Right to Correction
If you demonstrate that personal information we hold is inaccurate or incomplete, we will correct it or annotate it with your correction request. We will transmit the correction or annotation to any third party that received the inaccurate information, where appropriate.
15.3 Right to Withdraw Consent
You may withdraw consent to certain uses of your personal information at any time, subject to legal or contractual restrictions (see Section 5.3).
15.4 How to Exercise Your Rights
To exercise any of the rights described above, or to ask questions about our privacy practices, please contact our Privacy Officer:
Email: [email protected]
Phone: 437-370-1752
Mail: Privacy Officer, CANVASNDECOR.CA INC., 155 East Beaver Creek Road, Suite 24-147, Richmond Hill, ON L4B 2N1
15.5 Filing a Complaint
If you are not satisfied with our response to a privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC):
Office of the Privacy Commissioner of Canada 30 Victoria Street, Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376 Website: www.priv.gc.ca
16. Openness
In accordance with PIPEDA Principle 8 (Openness), we make information about our privacy policies and practices readily available to individuals. This Privacy Policy is published on our Site at www.canvasndecor.ca. If you have questions about our policies or practices, please contact our Privacy Officer.
17. Third-Party Websites
Our Site may contain links to third-party websites. This Privacy Policy applies solely to our Site. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their privacy policies before providing personal information.
18. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will become effective immediately upon posting the revised Privacy Policy on this page. The “Effective Date” at the top of this page will indicate when the Policy was last updated.
Where changes are material, we will make reasonable efforts to notify you (for example, by email or by a prominent notice on our Site) prior to the changes taking effect.
19. Contacting Us
If you have any questions or concerns about this Privacy Policy, our privacy practices, or your personal information, please contact us:
CANVASNDECOR.CA INC.
155 East Beaver Creek Road, Suite 24-147
Richmond Hill, ON L4B 2N1
Phone: 437-370-1752
Email: [email protected]
Website: www.canvasndecor.ca
© 2026 Canvas n’ Décor Canada. All rights reserved.