HELP / FAQ
Our online designer accepts JPG file formats. This format is perfectly fine to output high-quality prints.
You are more than welcome to send us your photography / artwork files in alternative file formats.
PRODUCTION & SHIPPING
We offer free ground shipping on all orders over $149.
In order to qualify for the free shipping, your online cart subtotal must meet or exceed $149 after any promotional discounts have been applied.
Sales taxes and/or any shipping charges are not inclusive.
If your order value is not eligible for free shipping, we charge a low flat rate of $16.99 for ground shipping to anywhere in Canada (except for Northwest Territories, Nunavut & Yukon).
We work with a variety of couriers such as UPS, GLS, Canpar, Canada Post and Purolator. Each of these courier companies have predefined delivery zones which are classified as Rural or extended delivery areas. Additional delivery surcharges may be applicable to your order depending on your shipping postal code.
The surcharges are imposed by the couriers (not us) to cover additional costs of delivering to specific regions.
If a surcharge is applicable to your order, our customer service department will contact you.
Our Canadian online store canvasndecor.ca ships anywhere in Canada. If you would like to have your order shipped outside of Canada, please contact our team.
All orders can be picked up locally by appointment only at this time at our London, Ontario location. Please contact us to schedule an appointment.
All orders are packaged with highly durable packaging materials. Out of thousands of shipments we send out each year, literally a small fraction of them get damaged.
No need to worry though! If your package(s) get damaged in transit, we will gladly have your photo art replaced and shipped out again.
Our standard shipping service is by ground across Canada except for Northwest Territories, Nunavut and Yukon.
Below are estimated transit times by province.
Deliveries to rural, remote and small townships may require additional time.
- Quebec & Ontario: 1-2 Business days
- Nova Scotia: 2-3 Business days
- Newfoundland & Labrador: 4-6 Business days
- Prince Edward Island: 2-4 Business days
- New Brunswick: 2-4 Business days
- Manitoba: 2-3 Business days
- Saskatchewan: 3-4 Business days
- Alberta: 3-4 Business days
- British Columbia: 4-6 Business days
- Yukon: 7-12 Business days
- Nunavut: 7-12 Business days
- North West Territories: 7-12 Business days
Our average production time for all photo art products are 5-7 business days.
During peak seasons, timelines may take longer due to higher order volumes.
If you need your order rushed, a “rush service” fee may apply.
Depending on our production schedules we will have your order prioritized to be completed within 1-2 business days.