Help2021-04-12T22:29:42-04:00

Help / FAQ

Is the Photo quality good enough for print?2021-03-03T23:12:09-05:00
Our designer tool performs a resolution check on each image uploaded. The quality assessment is calculated based on the number of pixels within the image along with the chosen print size. If the photo does not meet the minimum print quality requirements, a warning will display in the design tool to inform you of this. At this point you will have the option of either uploading a better-quality photo or proceeding place the order “as is”. Please note: If you choose to proceed to order a print with a low-quality photo, we will not process reprints should the photo quality be unsatisfactory. We always recommend using high quality photos for photo art reproduction.
Can I add Text to my Photo?2021-03-03T23:12:52-05:00
Our online design tool allows you to add stylized text to your photos within the print boundaries. We offer numerous font styles, colours, and sizes. If you need to add elaborate text or word art designs to your custom photo prints, contact us for graphic design support.
Where do I see a proof of my print?2021-03-03T23:13:25-05:00
Our online photo editor provides a quick and easy method of cropping, adjusting, and customizing your photos for all customizable photo products. Upon approving your project and placing your order, a print ready file will be generated and adding to the queue for printing.
Will the prints match the colours on my screen?2021-03-03T23:14:15-05:00
It is important to understand that the colours depicted in the online previews will vary somewhat from the actual printed product and we cannot guarantee it will match your screen. Here are the reasons why…. Backlighting – When you view your images on electronic devices (computer monitor, smartphone, tablet, etc.), they have illuminated displays. The colours, details and overall appearance will look very bright and vibrant. Printed products are not illuminated, even though the artwork printed on them closely match the original image files, they will always appear darker.  Material – Depending on the type of substrate you order (i.e., canvas, metal, wood, or fine art photo paper) there will be varying degrees of tonal changes, colour saturation and clarity. Each material has its own unique qualities and characteristics which will influence the appearance of the print. Calibration – To get better colour accuracy and consistency when submitting print work, we strongly recommend colour calibrating your displays with a professional device such as X-Rite i1 Display Pro or Datacolor Spyder X Pro. Non-calibrated displays will always have incorrect RGB levels, brightness and contrast settings leaving you with inaccurate visual representations and constant guesswork. Not to worry though, all of our in-house systems are professionally calibrated and configured to output the best results on our printing equipment. So if you are not able to calibrate your systems, we’ve got you covered. RGB -> CMYK – Your RGB images will be translated to CMYK as our printers use CMYK inks. The printed photo art and colours will be perceptually similar but it will not match your screen exactly as slight variances occur when translating from one colour space to another.  Note: If colour matching is a requirement for your photo print project, we suggest you request a sample print to review prior to placing larger order. Another great option could be to work with your nearest Pro Photo Lab.
Do you adjust or enhance my image prior to print?2021-03-03T23:14:45-05:00
Depending on which custom photo product you are ordering, you will be presented with different photo customizing and enhancement options within the editor. Once your order is submitted to us, the image files will go through a quick enhancement process. This process optimize and adjust your image’s levels, brightness, contrast, vibrancy and sharpness if necessary. If you require custom enhancements or photo editing services, please contact us for design support.
Which File types & Sizes do you accept?2021-03-03T23:16:24-05:00
File type – We accept PDF, TIF and JPG file formats.   File size – The maximize file size we accept is 100MB. This is more than adequate for any high-resolution image to be printed on the sizes we offer.
How does Aspect Ratios & Image cropping work?2021-03-03T23:20:08-05:00
We offer an extensive range of print sizes that use common aspect ratios. To avoid excessive cropping of your photo, ensure you are selecting a size that matches your image’s aspect ratio.  This helpful guide below provides a visual reference of the difference aspect ratios.

1:1

(SQUARE)

Example: 10 x 10

3:4

DIGITAL CAMERA

Example: 12 x 16

2:3

(DSLR DIGITAL CAMERA)

Example: 16 x 24

1:2

(DOUBLE WIDTH)

Example: 10 x 20

1:3

(NARROW PANORAMIC)

Example: 16 x 48

1:4

(WIDE PANORAMIC)

Example: 18 x 72

What is the best way to Place my Order?2021-03-03T23:24:25-05:00
You can access the Canvas n Décor Canada website and photo editor from any computer, smartphone, or tablet. We prefer that you place all orders online through our website, the ordering process is extremely easy and efficient for both our customers and our operations. If you require a “custom size” that is not offered online, we will gladly process your order by email
How to Redeem my Promotional Offer?2021-03-03T23:27:31-05:00
All current deals, promotional offers and conditions are outlined on our promotions page. On occasion email subscribers to our newsletter may receive “exclusive” limited time promotional offers which are not available to the public. As a value-added service, we giveaway a free custom HD metal photo print or canvas print with every order depending on the amount of money you spend with us. To redeem your free print, place your order and email us the image to be use for the free print. Be sure to include your Order ID #.  Please note: All free print redemption requests must be submitted within 48 hours of placing your order.
I resell, do you offer White Labeling?2021-03-03T23:28:42-05:00
We do provide white label service for all reseller accounts. If you require white labelling and have questions, please contact us
Do you offer discounts for bulk orders?2021-03-03T23:29:20-05:00
The prices listed on our website is priced already discounted and priced very aggressively. You will find that our overall value offering (price, high quality and service) is probably the best in Canada. Additional discounts or free prints are possible, but this depends on the order requirements, quantity and sizes. If you are looking for just the cheapest price, there are other online suppliers who specialize in cheaply priced prints but beware their quality is very poor – we are not one those types of manufacturers.
How do I cancel my order?2021-03-03T23:30:02-05:00
No problem, we understand if you have changed your mind and need to cancel your order.  Cancellations have a 24-hour cut-off window as we have a lot of orders to process at any given time and try our best to move them through our system as fast as possible. We cannot accept cancellation requests any later than this as we may have already started the production process for your order.
Can I get a refund?2021-03-03T23:30:43-05:00
If you are cancelling an order within the 24-hour time frame and want to be refunded, a refund will be processed in full within 48-72 hours. Custom Printed orders Custom printed goods are considered final sale and we cannot accept refund requests as the product was customized to your needs. If there is a defect with the product, we ask that you provide supporting photos or videos depicting the problem.  Once reviewed we will contact you with a resolution.  Stock Item orders Our collection of stock wall art and home decor products change every season. All purchases are considered final sale. No exchanges or returns are accepted.
Can I return my order?2021-03-03T23:31:13-05:00
All purchases are final sale and we do not accept returns.  We do not accept returns on items through normal wear and tear.
Why is purchase being declined when using my credit card?2021-03-03T23:31:53-05:00
Please verify that your mailing address for your credit card matches the billing address with your bank. Should your credit card continue to decline, you will need to contact your bank directly.
Can I buy a Gift Card?2021-03-03T23:33:03-05:00
Unfortunately, gift card not available to purchase online but you can contact us. directly and purchase one by email. Once purchased, gift cards can only be redeemed by email.
Can I pre-order a home décor item?2021-03-03T23:33:38-05:00
Pre-ordering means to order an item before it becomes available. Once the item becomes available, you will be notified that it has been shipped or ready for pickup.
What are the Benefits of Printing Photos on Canvas?2021-03-03T23:52:54-05:00
Creating customized canvas prints from your digital photos allows you transform your own photography into personalized wall art and put them on display in your home or office. Our high-quality Canadian made canvas photo prints are classy and timeless which blends naturally with any décor style.    Canvas printing is extremely popular in Canada and the preferred medium for gifting and photo art reproduction as it has many advantages. TOP 5 BENEFITS OF PRINTING ON CANVAS
  1. Versatily – Canvas prints have an everlasting appeal which fits any home or business décor style. They make great decorative wall décor for awards, signage, art reproduction, family photography, and personalized pet photos.
  2. Affordability – Printing Photos on Canvas, whether it is a small or large canvas print, is an inexpensive alternative to custom picture framing and other photo printing options.
  3. Customizable – You can personalize your canvas photos with many size options, custom text, coloured borders, word art and graphic art templates depending on your project needs.
  4. Durability – High-quality canvas prints like ours are made with archival grade components from printing to finishing. This ensures every canvas lasts up to 200 years without noticeable fading.
  5. Photo Gifting – Customized canvas photo prints make fabulous photo gifts. They capture and preserve some of the most memorable moments in your friends and family’s lives in a personal manner such as baby births, weddings, valentine’s day, graduations and more.
Can I add Text to my Canvas Photo?2021-03-03T23:53:26-05:00
Absolutely! Our online design tool allows you to add stylized text to your photos within the print boundaries. We offer numerous font styles, colours, and sizes. If you have an elaborate textual or word art design in mind that you would like to add to your canvas print, please contact us for graphic design support.
Is the canvas printing done in Canada?2021-03-03T23:54:27-05:00
Canvas n’ Décor is 100% Canadian, family-owned business. We operate and conduct all high-quality manufacturing here in Canada. Beware of other popular online vendors who falsely advertise that they manufacture in Canada or that they are a Canadian company. You probably know them from the excessively cheap canvas price baiting. If you have ordered from them in the past, you will notice their products ship from outside Canada and their quality is very poor.
Does Canvas n’ Décor print high-quality Photos on Canvas?2021-03-03T23:55:16-05:00
Canada has only one company that knows how to print photos on canvas correctly and its us. We want you to be proud of your photography when you put it on display in your home or office, so we go the extra mile every time. Canvas n’ Décor sets the bar high; we can confidently say both our overall printing and overall product quality is unmatched. We take pride in our canvas printing and treat each canvas photo print as our own. Quite simply, we produce the highest quality Canvas Prints in Canada, this is what we are known for.  There are many other canvas shops online that will bait you with significant Canvas Discounts and with weekly Canvas on Sale email promotions, but their service and product quality is far below industry standards.  See how the other print shops compare to us. CANVAS N’ DECOR
  • High-quality poly/cotton blend canvas
  • All canvas prints are made in Canada
  • Our canvas is whitened using an eco-friendly process
  • Use UV stabilizing laminate to protect your print so it won’t fade for 200 years
  • Custom wooden frames come from Canadian renewable sources
  • Print your photos on canvas using state of the art inkjet printers
  • Uses the Giclée printing method and archival grade inks
  • Professionally hand-stretched and meticulously gallery wrapped
OTHER PRINT SHOPS
  • Use poor quality synthetic polyester material
  • Canvases are mass produced with no quality control
  • Canvas is coated with unstable chemical brightening agents
  • Do not use image protection, so the canvas is exposed to the elements
  • Use spray/liquid laminates which might initially look good, but crack, fade, and turn yellow over time
  • Make frames from plywood or MDF or by using cheap frame kits that can bow and warp over time
  • Print photos on canvas using inks which produce inferior image quality and noticeable fading occurs in a short period of time
  • Extremely poor stretching, canvas photos lack tension and sags
Do you use Giclée Printing to Print Photos on Canvas?2021-03-03T23:55:52-05:00
Our canvas prints are printed using a giclee process on our fleet of large format CMYK inkjet printers using fade resistant, archival inks and substrates.  We digitally reproduce your photography and artwork into some of the best fine art giclee prints in Canada while preserving the luminosity and brilliance of the original images.

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